Service & Warranty

The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.

• The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website.
• This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
• Samsonite requires that you use only an approved Samsonite Authorised Service Centre (“Service Centre”) for warranty repairs.
• This warranty is global and you may have your Product repaired at any Authorised Service Centre in the world. To locate an Authorised Service Centre anywhere in the world, click here.
• Repairs performed by anyone other than at an Authorised Service Centre will void this warranty.
• You are responsible for all costs of getting the Product to any such Authorised Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes.
• For warranty service at an Authorised Service Centre, you will need the duly completed warranty certificate or original receipt of purchase.
• The Authorised Service Centre will determine whether or not the problem is covered by Samsonite’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite’s expense.
• If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product.
• The warranty provided herein is limited to the value of the Product.
• Manufacturing specifications are subject to change without notice.
• If the product is not under warranty as determined by the Authorised Service Centre, any repairs agreed to or freight costs associated will be at the cost of the owner.
• Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities.
• Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

The product comes with a warranty. The warranty certificate card is included in the bag. For online orders, customers can choose to handle the warranty in 2 options as follows

1. Keep the purchase order in the application/tax invoice/receipt as evidence of the product warranty along with the warranty certificate card, without the need to have it stamped at a branch.
2. Bring the warranty certificate card and the purchase order in the application/tax invoice/receipt to have it stamped at any branch (excluding counters in department stores).

• Damages to the product that are the result of misuse or the actions of others.
• Incidental and consequential damages are expressly disclaimed.
• Labour charges and damages attributable to work performed by anyone other than at an Authorised Service Centre are not covered by this warranty.
• To the extent permitted by applicable law, any implied warranties are hereby excluded.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.