Returns & Customer Satisfaction Commitment

To ensure confidence and peace of mind with every purchase, the Company is pleased to accept product returns and provide refunds for products purchased through our website within 7 days from the date of receipt. Returned products must be in brand-new, unused condition and accompanied by all original accessories, packaging, authenticity tags, user manuals, warranty cards, Gift with Purchase (GWP) items or promotional merchandise, as well as any other labels, documents, and materials originally provided with the product.

In the event that a product is found to have a manufacturing defect,  the Company will gladly assess the situation and provide an appropriate resolution, which may include a refund, repair, or replacement, depending on the circumstances, to ensure the best possible customer experience.

Please note that this return policy does not apply to personalized products, including Monogramming and Engraving services, as well as any related equipment, materials, or customized components associated with such services.

Should you wish to return a product or require further assistance, please contact our team via email at ecommerce.th@samsonite.com or through LINE Official @samsoniteth, and we will be pleased to guide you through the return process.